Version 2026-10-17. Last updated 17 October 2026.

Subscription terms

These terms cover the TiviPro player and subscriptions bought through our website. Public customer downloads and subscriptions remain closed until the release checks are complete. Publishing these terms does not open sales.

Who provides TiviPro

We are TiviPro. Contact us at help@tiviproplayer.com or write to:

What you are buying

A subscription provides access to our media player. We do not supply television channels, films, series, playlists or content subscriptions. You must supply content that you are entitled to access and follow your provider's terms. A TiviPro payment does not pay for a separate content service.

Content availability, programme guides, replay and recording depend on your provider, device and network. We cannot promise that a provider's stream will stay available or work on every device. Use our published installation guide to check supported platforms before buying.

Trial and devices

The account service offers ten minutes of trial viewing for a verified account before a subscription is required. The trial does not require a payment method and does not automatically turn into a paid plan. A subscription covers up to three registered devices. You can manage those devices through your account. The device allowance does not increase the number of streams your content provider permits.

Prices and renewal

Our planned website prices are £4.99 per month or £50 per year, charged in pounds sterling. The total payable, including any applicable tax, is shown before you confirm checkout. A plan renews at its stated interval until you cancel. We do not take a subscription payment merely because you create an account or use the trial.

Stripe processes website payments. Keep your billing information current. A failed or overdue payment may interrupt paid access. We will provide notice of a price change before it applies to a renewal, so that you can cancel before that charge.

Cancellation and refunds

You can cancel renewal in the customer billing portal linked from your account, or contact us for help. Cancellation normally takes effect at the end of the paid subscription period and access continues until then. Cancelling renewal does not by itself request deletion of your account.

UK consumers have statutory cancellation and refund rights where applicable, including a cooling-off period for qualifying distance contracts. Contact us within 14 days of purchase if you wish to exercise a cancellation right. We will assess the request under applicable consumer law. These terms do not remove your rights if the service is faulty, misdescribed or not supplied. Any refund or remedy due under the law takes precedence over our normal end-of-period cancellation.

Cancellation notice

You can use the following wording to exercise a statutory cancellation right by email or post. Using this wording is optional.

To: TiviPro, John Eccles House, Robert Robinson Avenue, Oxford Science Park, Oxford, OX4 4GP, United Kingdom. Email: help@tiviproplayer.com.

We give notice that we wish to cancel our contract for the TiviPro subscription.

Account email:
Order or purchase date:
Name and postal address:
Date of this notice:
Signature (only if sent on paper):

Using your account

Keep your sign-in details private and use accurate account information. Do not use the service to infringe copyright, bypass a provider's restrictions, attack other services or disrupt other users. We may restrict access where needed to address abuse, security threats or legal obligations. Contact us if you believe a restriction is mistaken.

Changes and availability

We may update the player to fix faults, maintain security or support device changes. We will give appropriate notice of material subscription changes. Network outages, maintenance and provider failures can interrupt use. We remain responsible for providing our service with reasonable care and skill and for remedies required by consumer law.

Privacy and account deletion

Our privacy policy explains account data and your rights. You can request deletion through the account service. Deletion immediately cancels a linked subscription and ends access when the deletion completes, including any unused paid time. To keep access until the paid period ends, cancel renewal in the billing portal instead. Deletion may remain pending if the payment service cannot complete cancellation and billing removal. Statutory refund rights still apply.

Responsibility and disputes

Nothing in these terms excludes liability that cannot lawfully be excluded or limits your statutory consumer rights. We are not responsible for content supplied by your chosen provider. Please contact us first about a problem so we can investigate. These terms are governed by the law of England and Wales, without removing mandatory protections or court rights that apply where you live as a consumer.

Changes to these terms

We publish the current version here and will provide appropriate notice of material changes affecting an existing subscription. Changes cannot remove rights you already have under consumer law.